Find answers about placing your order, payment and delivery. Select a question to read more.

Ordering

How do I place an order?

Choose your products, add them to your cart and proceed to checkout. Check your items, contact details, delivery address and delivery option before confirming payment.

Can I order different products together?

Yes. If your order contains any kombucha, including a mixed basket, select Kombucha Delivery when checkout asks you to choose a delivery method. Choose Non-Kombucha Delivery only when your order contains no kombucha.

Are prices shown in Singapore dollars?

Yes. Prices and payments are in Singapore dollars (SGD), unless otherwise stated. Review the final amount, including discounts, delivery charges and any Payment Processing Fee, before confirming payment.

When is my order considered paid?

Your order is considered paid once payment has been successfully processed and confirmed. If payment is unsuccessful or interrupted, your order may remain unconfirmed.

Can I change or cancel my order?

Contact Botaniko as soon as possible with your order reference. Changes or cancellation may be possible before your order has been handed over, collected or dispatched, depending on how far fulfilment has progressed.

Payment

Which payment methods can I use?

The available payment methods are shown at checkout. Current methods include cards, GrabPay, Grab PayLater and ShopeePay. Availability and eligibility may depend on the payment provider.

Is there a Payment Processing Fee?

A Payment Processing Fee applies according to your selected payment method. Current rates are:

Cards: 2.80%
GrabPay: 3.00%
Grab PayLater: 5.50%
ShopeePay: 3.00%

The applicable fee is shown before payment is confirmed and is separate from delivery charges. Methods and rates may change; review the amount shown at checkout for your transaction.

How does Grab PayLater work?

Eligibility, approval, spending limits and repayment arrangements are determined by the payment provider. Please review the provider's terms before using the service.

What should I do if my payment fails or the amount looks incorrect?

If payment fails, you may need to retry or choose another available method. If you are unsure whether payment went through, or believe the amount is incorrect, contact Botaniko with your order or transaction reference before making another payment.

Please do not send full card numbers, passwords, PINs or one-time passwords.

How are approved refunds processed?

Approved refunds are normally processed through the original payment method where practicable. Processing time depends on the payment provider, bank or card issuer.

A Payment Processing Fee already incurred may be non-refundable to the extent that it is not returned to Botaniko by the payment provider, subject to applicable law. Please refer to the Returns & Refunds Policy for eligibility.

Delivery

Where do you deliver?

We deliver to Singapore addresses. Please provide a complete delivery address and accurate contact details. Restricted-access or unusual locations may require prior arrangement or additional access charges.

How much does delivery cost?

Orders of S$125 or more: free delivery.
Orders below S$125 containing kombucha: S$15 Kombucha Delivery, including mixed baskets.
Orders below S$125 with no kombucha: the weight-based Non-Kombucha Delivery rate shown at checkout.

The free-delivery threshold is based on the final cart total after discounts and before delivery fees.

Which delivery option should I select?

If your cart contains any kombucha, choose Kombucha Delivery. If it contains no kombucha, choose Non-Kombucha Delivery. This also applies if checkout asks you to select an option for an order qualifying for free delivery.

What happens if I choose the wrong delivery option?

Botaniko may hold your order and contact you to correct the delivery arrangement. Any applicable difference in delivery charges may need to be paid before fulfilment. Your order may be delayed while this is resolved.

When will my order arrive?

Delivery timing follows the fulfilment arrangement communicated for your order. Contact Botaniko with your order reference if you need help checking the arrangement.

Will I receive tracking information?

Where tracking is available, Botaniko or the delivery partner will provide the relevant information. Delivery partners may vary according to the order's requirements and operational availability.

How is kombucha kept chilled during delivery?

Botaniko pre-chills kombucha and uses insulated packaging and cold packs for delivery. Please arrange prompt receipt and refrigerate your bottles as soon as they arrive.

What if I cannot receive my delivery?

Contact Botaniko promptly to discuss your order's delivery arrangement. Plan for someone to receive chilled kombucha and refrigerate it promptly. Do not assume a particular unattended drop-off or redelivery arrangement; follow the instructions communicated for your order.

Can I collect my order instead?

Follow the collection or fulfilment arrangement confirmed for your order. Please check with Botaniko before travelling to collect an order.

What if my order arrives damaged, incorrect or defective?

Please contact Botaniko within 48 hours of receipt with your order reference, a description of the issue and clear photographs of the product and packaging where relevant. Botaniko will assess the affected item or items and confirm the appropriate remedy under the Returns & Refunds Policy. Your statutory rights remain unaffected.

Can I hand over empty kombucha bottles with my new order?

Yes. Place a new order, then let Botaniko know you have qualifying WiskTea Recipe Kombucha bottles to return. Bottle handover is coordinated with that new order/delivery under the instructions provided for your order.

Each verified qualifying bottle earns S$1 in coupon value after Botaniko counts and inspects the return. Coupon use follows the terms provided with the coupon. Please refer to the Bottle Return page for qualifying conditions.

Need help with your order? WhatsApp +65 8789 9343 or email shopify@botaniko.sg. Please include your order reference if available.

FAQ Ordering, Payment and Delivery

FAQ Ordering, Payment and Delivery