Returns & Refunds Policy

Effective Date: 2 October 2026

This Returns & Refunds Policy applies to purchases made through this Botaniko online store.

Botaniko sells consumable, perishable and personal-care products. We want you to receive your order in good condition and as expected. If there is a problem with your order, please contact us promptly so that we can assess the issue and provide an appropriate resolution.

1. Damaged, Incorrect or Defective Products

If an item arrives damaged, incorrect or defective, please contact Botaniko within 48 hours of receipt.

Please provide:

1. your order or transaction details;
2. a clear description of the issue; and
3. clear photographs of the product and packaging where relevant.

We will review the information provided and confirm the appropriate resolution.

Depending on the circumstances, this may include a refund, replacement, correction or another appropriate remedy.

2. Multi-Item Orders

If an issue affects only part of a multi-item order, the resolution will normally apply to the affected item or items.

Items that are unaffected remain part of the completed order.

3. Change-of-Mind Returns

Change-of-mind returns are generally not accepted after an order has been handed over, collected or dispatched.

Opened, partially consumed or tamper-compromised consumable or personal-care products are not accepted as change-of-mind returns.

This does not affect any statutory rights or remedies that may apply under Singapore law.

4. Natural Product Characteristics

Some Botaniko products contain natural ingredients or are made using processes that can result in reasonable variation between batches.

For small-batch kombucha, natural characteristics may include variations in carbonation and sediment.

Other products may show expected natural variations in characteristics such as settling, colour or aroma where these are consistent with the nature and description of the product.

These expected natural characteristics are not normally considered defects.

If you are uncertain about a product you have received, please contact us with your order details and photographs so that we can assess it.

5. Evidence & Physical Returns

Photographs are usually sufficient for our initial assessment, and a physical return may not always be required.

If Botaniko requires an item to be physically returned or handed over as part of resolving a damaged, incorrect or defective product issue, we will provide the applicable return or handover instructions.

Please do not send or return products without first contacting us.

6. Order Changes & Cancellations

If you need to cancel or amend an order, please contact Botaniko as soon as possible.

We will try to accommodate your request where reasonably possible before the order has been handed over, collected or dispatched.

Changes or cancellations cannot be guaranteed once fulfilment has progressed.

7. Refunds & Other Remedies

Where a refund is determined to be the appropriate remedy, Botaniko will confirm the applicable refund arrangement based on the original transaction.

Where practicable, an approved refund will normally be processed through the original payment method.

Any applicable treatment of Payment Processing Fees is governed by our Payment Policy.

Processing times after a refund has been submitted may depend on the relevant payment provider, bank or card issuer.

8. Delivery-Related Issues

If your concern relates to delivery, please contact Botaniko with your order details and information about what occurred.

We will review the applicable delivery or handover information before determining what assistance or remedy is appropriate.

Please refer to our Shipping & Delivery Policy for delivery requirements, including the refrigerated handling of kombucha.

9. Bottle Return Programme

The Sustainability & Bottle Return Programme is separate from this Returns & Refunds Policy.

Bottle Return coupons reward customers for returning qualifying empty WiskTea Recipe Kombucha bottles. They are not a substitute for a refund, replacement or other remedy for a damaged, incorrect or defective product.

10. Personal Data

Order details, photographs, descriptions and correspondence provided in connection with a return or refund request may be used to assess and resolve the request, communicate with you, maintain necessary transaction records and identify recurring product or fulfilment issues.

Personal data is handled in accordance with our Privacy Policy.

11. Statutory Rights

Nothing in this Returns & Refunds Policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under Singapore law.

12. Contact Us

For returns, refunds or order issues:

Email: john.lim@botaniko.sg

Please include your order or transaction details when contacting us so that we can assist you more efficiently.