Shipping & Delivery Policy

Effective Date: 2 October 2026

This Shipping & Delivery Policy explains the delivery arrangements for orders placed through this Botaniko online store.

Please review the applicable delivery option carefully before completing your order, particularly if your order contains kombucha.


1. Delivery Area

We currently deliver orders within Singapore only.

Delivery availability may vary depending on the products ordered, delivery location and any special fulfilment arrangements communicated for your order.


2. Free Delivery

Free delivery is available for orders with a final cart total of S$125 or more, after discounts and before delivery fees.

Where your order qualifies for free delivery, no standard delivery fee will be charged.


3. Orders Containing Kombucha

Orders containing WiskTea Recipe Kombucha require Kombucha Delivery because the product requires refrigerated handling.

For orders below the S$125 free-delivery threshold, the Kombucha Delivery fee is S$15.


This applies whether your order contains only kombucha or a combination of kombucha and other products.


4. Non-Kombucha Orders

For orders below S$125 that do not contain kombucha, delivery is charged according to the applicable weight-based Non-Kombucha Delivery rate shown at checkout.


The delivery charge may therefore vary depending on the products and total weight of your order.


5. Selecting the Correct Delivery Option

Where delivery options are presented for selection at checkout:

  1. Select Kombucha Delivery if your order contains any kombucha.
  2. Select Non-Kombucha Delivery only if your order contains no kombucha.

If an incorrect delivery method is selected, Botaniko may hold the order and contact you before fulfilment. Where necessary, we may correct the delivery arrangement and collect any applicable difference in delivery charges before dispatch.


This may result in a delay while the delivery arrangement is corrected.


6. Kombucha Storage & Handling

WiskTea Recipe Kombucha is a refrigerated product.

Upon receiving your order, please refrigerate the kombucha promptly. Store bottles upright at 4–7°C, away from direct sunlight, and do not freeze.

As kombucha is naturally carbonated, please keep bottles chilled, handle them gently and do not shake them.


7. Delivery Information

Please provide an accurate Singapore delivery address and contact details when placing your order.


Delivery timing follows the fulfilment arrangement communicated for your order. Where tracking is available, the relevant information will be provided by Botaniko or the delivery partner.


Restricted-access locations or locations with unusual delivery requirements may require prior arrangement or additional access charges.

Botaniko may use different delivery partners depending on operational requirements.


8. Receiving Refrigerated Products

Please make suitable arrangements to receive refrigerated products and refrigerate them promptly after delivery.


Unattended delivery may occur depending on the delivery service and conditions at the delivery location. We therefore recommend ensuring that your order can be retrieved and refrigerated promptly.


9. Local Pickup

Local pickup may be available by prior arrangement.


Pickup details will be provided after the arrangement has been confirmed.


Walk-in collection is not available.


10. Damaged or Incorrect Orders

If an item arrives damaged, incorrect or defective, please contact Botaniko within 48 hours of receipt.


Please provide your order or transaction details and, where appropriate, clear photographs showing the issue.


The appropriate resolution will be handled in accordance with our Returns & Refunds Policy.


11. Bottle Returns

Eligible empty WiskTea Recipe Kombucha bottles may be returned under Botaniko's Sustainability & Bottle Return Programme.


Bottle Return arrangements and rewards are governed separately from delivery charges, product returns and refunds.


12. Order Changes & Delivery Fees

If you need to amend or cancel an order, please contact us as soon as possible.


Requests made before handover, collection or dispatch may be accommodated where reasonably possible, but changes cannot be guaranteed once fulfilment has progressed.


Where a delivery charge has already been incurred, it may not be refundable except where required by law or where Botaniko determines otherwise when resolving an order issue.


13. Contact Us

For delivery or order enquiries:

Email: john.lim@botaniko.sg