Privacy Policy

Effective Date: 2 October 2026

Botaniko respects your privacy and is committed to handling personal data responsibly and in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable requirements.


This Privacy Policy explains how Botaniko may collect, use, disclose, retain and protect personal data in connection with this online store and related transactions.


1. Personal Data We May Collect

Depending on how you interact with Botaniko, we may collect personal data including:

  1. your name;
  2. email address and telephone number;
  3. delivery or collection information;
  4. order and transaction details;
  5. payment-related information made available to us through the applicable payment service;
  6. communications and enquiries you send to Botaniko;
  7. information required to administer promotions, coupons or the Bottle Return Programme; and
  8. technical, security or usage information generated through your interaction with the online store, where applicable.


We aim to collect only information that is reasonably necessary for the relevant purpose.


2. How We Use Personal Data

We may collect, use or process personal data for purposes including:

  1. processing and fulfilling your orders;
  2. processing and verifying payments;
  3. arranging delivery, collection, returns or other fulfilment activities;
  4. communicating with you about your order or transaction;
  5. responding to enquiries and providing customer support;
  6. administering promotions, coupons and the Bottle Return Programme;
  7. maintaining transaction and business records;
  8. preventing or investigating suspected fraud, misuse or security incidents;
  9. operating, maintaining and improving our services; and
  10. complying with applicable legal, regulatory, accounting or tax requirements.


Where required by applicable law, we will obtain the appropriate consent for the collection, use or disclosure of personal data.


3. Disclosure to Service Providers

Botaniko may disclose personal data to third parties where reasonably necessary to operate our services or fulfil your transaction.

These may include providers involved in:

  1. payment processing;
  2. delivery and logistics;
  3. e-commerce and website services;
  4. communications;
  5. information technology and security;
  6. accounting or professional services; and
  7. other services reasonably required to support Botaniko's operations.


We aim to disclose only the information reasonably necessary for the relevant purpose.


Botaniko does not sell or rent your personal data.


4. Payment Information

Payments may be processed through third-party payment services.

Botaniko does not require customers to provide complete card numbers, PINs, passwords or one-time passwords through ordinary customer-service channels such as WhatsApp or email.


Please do not send sensitive payment credentials to Botaniko through these channels.


Payment providers may collect and process information according to their own applicable privacy policies and terms.


5. Delivery Information

Where delivery is required, relevant personal data such as your name, contact number, delivery address and necessary order information may be provided to delivery or logistics providers for the purpose of fulfilling your order.


6. Marketing Communications

Where you have provided the applicable consent, Botaniko may use your contact information to send you news, product information, offers or other marketing communications.


You may withdraw your consent to receive such marketing communications by using any unsubscribe method provided or by contacting Botaniko.

Withdrawing consent for marketing communications does not prevent Botaniko from sending transactional or service-related communications that are reasonably necessary for an existing order or customer relationship.


7. Cookies & Similar Technologies

This online store and the third-party services supporting it may use cookies or similar technologies for functionality, security, analytics or other operational purposes.


The availability and operation of these technologies may depend partly on the services used to operate the store.


You may be able to manage cookies through your browser settings, although disabling certain cookies may affect website functionality.


8. Data Retention

Botaniko retains personal data only for as long as reasonably necessary for the purposes for which it was collected, or as required for applicable legal, regulatory, accounting, tax or legitimate business purposes.


When personal data is no longer required for a legal or business purpose, Botaniko will cease retaining it or take reasonable steps to dispose of or anonymise it appropriately.


9. Data Security

Botaniko uses reasonable administrative, technical and operational measures appropriate to the nature of the information and services involved to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.


However, no method of electronic transmission or storage can be guaranteed to be completely secure.


10. Access & Correction

Subject to the PDPA and applicable exceptions, you may contact Botaniko to:

  1. request access to personal data about you that is in our possession or under our control; or
  2. request correction of an error or omission in your personal data.


We may need to verify your identity before processing a request.


11. Withdrawal of Consent

Where Botaniko relies on your consent, you may contact us to withdraw that consent for particular uses or disclosures of your personal data.


We will inform you of the likely consequences of withdrawal where appropriate and will process the request in accordance with applicable requirements.


Withdrawal of consent may affect our ability to provide a product or service where the relevant personal data is reasonably necessary to provide it.


12. Third-Party Websites & Services

Our online store may use or link to third-party websites, platforms or services.


Those third parties operate according to their own terms and privacy practices. Botaniko is not responsible for the privacy practices of third-party services outside our reasonable control.


We encourage you to review the applicable privacy information when interacting with third-party services.


13. Changes to This Privacy Policy

Botaniko may update this Privacy Policy from time to time to reflect changes in our operations, services or applicable requirements.


The effective date shown at the top of this page indicates the date of the current version.


14. Contact & Data Protection Officer

For privacy enquiries, requests for access or correction, withdrawal of consent, or other matters concerning your personal data, please contact


Botaniko's Data Protection Officer.

Email: dpo@botaniko.sg