Payment Policy

Effective Date: 2 October 2026

This Payment Policy applies to purchases made through this Botaniko online store.

All prices and payments are in Singapore Dollars (SGD) unless otherwise stated.

1. Available Payment Methods

Available payment methods are displayed at checkout.

Depending on the payment options currently available, these may include:

1. Cards
2. GrabPay
3. Grab PayLater
4. ShopeePay

Payment methods may change from time to time. The payment options displayed at checkout are the options available for that transaction.

2. Payment Processing Fees

An applicable Payment Processing Fee is charged according to the payment method selected.

Current Payment Processing Fees are:

Any applicable Payment Processing Fee will be shown at checkout before payment is confirmed.

Payment methods and fee rates may change. The amount displayed at checkout at the time of payment applies to that transaction unless an obvious pricing, payment or technical error has occurred.

3. Payment Confirmation

An order is considered paid only after payment has been successfully processed and confirmed.

If a payment is declined, interrupted or unsuccessful, the order may remain unconfirmed. You may be asked to retry payment or select another available payment method.

Botaniko may hold or cancel an order where payment cannot be verified or where there is reasonable concern about an unauthorised, duplicate, irregular or technically erroneous transaction.

4. Third-Party Payment Services

Where a third-party payment service such as Grab PayLater is selected, eligibility, approval, spending limits, repayment schedules and account-specific conditions are determined by the relevant payment provider.

Botaniko does not determine your eligibility for these services.

Any instalment or repayment arrangement between you and the payment provider is subject to that provider's applicable terms.

5. Refunds

Eligibility for a refund, replacement or other remedy is governed by Botaniko's Returns & Refunds Policy.

Where a refund is approved, it will normally be processed through the original payment method where practicable.

The time required for the refund to appear may vary depending on the payment provider, bank or card issuer.

A Payment Processing Fee that has already been incurred may be non-refundable to the extent that the fee is not returned to Botaniko by the relevant payment provider, subject to applicable law.

6. Delivery Charges

Payment Processing Fees are separate from delivery charges.

Orders with a final cart total of S$125 or more after discounts and before delivery fees qualify for free delivery.

For orders below S$125:

1. an order containing kombucha, including a mixed order, requires the S$15 Kombucha Delivery option; and
2. an order containing no kombucha uses the applicable weight-based Non-Kombucha Delivery rate shown at checkout.

Please refer to our Shipping & Delivery Policy for full delivery terms.

7. Promotions, Discounts & Coupons

Promotional codes, discounts and coupons are subject to their applicable terms and conditions.

The Botaniko Sustainability & Bottle Return Programme uses coupon value for this sales channel. Each verified qualifying WiskTea Recipe Kombucha bottle earns S$1 in coupon value, subject to the applicable programme and coupon terms.

Bottle Return coupons are separate from ordinary refunds, payment reversals and remedies for damaged, incorrect or defective products.

8. Pricing, Payment & Technical Errors

If an obvious pricing, payment or technical error occurs, Botaniko may contact you before fulfilment to resolve the issue.

Where an incorrect amount has been charged, Botaniko will take reasonable steps to correct the transaction according to the circumstances and applicable law.

9. Payment Security

If you contact Botaniko about a payment, please provide your order or transaction reference and a brief description of the issue.

Please do not send complete card numbers, passwords, PINs, one-time passwords (OTPs) or other sensitive payment credentials through WhatsApp, email or other ordinary customer-service channels.

10. No Recurring Payments

Purchases through this store are one-time transactions.

This store does not currently offer subscriptions or recurring billing.

11. Changes to This Policy

Botaniko may update this Payment Policy to reflect changes to available payment methods, Payment Processing Fees, payment-provider requirements or business operations.

For a completed transaction, the payment terms and charges presented when the order was placed will generally apply when resolving that transaction, subject to applicable law and the correction of obvious errors.

12. Contact Us

For payment or order enquiries:

Email: john.lim@botaniko.sg

Please include your order or transaction reference when contacting us.