Terms & Conditions of Sale
Effective Date: 2 October 2026
These Terms & Conditions of Sale apply to purchases made through this Botaniko online store.
Botaniko is a Singapore-registered business (UEN 53482570B). By placing an order, you agree to these Terms & Conditions together with our applicable Payment Policy, Shipping & Delivery Policy, Returns & Refunds Policy and Privacy Policy.
1. Products & Availability
We make reasonable efforts to ensure that product descriptions, prices, promotions and availability are accurate and current.
Products and availability may change from time to time. If an obvious pricing, product or technical error occurs, Botaniko may contact you before fulfilment to resolve the issue.
Product descriptions, ingredient information, storage information and usage guidance should be read together with the applicable product label, packaging and supplied instructions.
2. Prices & Promotions
All prices are in Singapore Dollars (SGD) unless otherwise stated.
Prices, promotions, coupons and delivery arrangements offered through this store may differ from those available through other Botaniko sales channels.
Promotional codes, discounts and coupons are subject to their applicable terms and conditions.
3. Orders
When you place an order, you are responsible for providing accurate order, contact and delivery information.
An order is considered paid only after payment has been successfully processed and confirmed.
If an item becomes unavailable, or if there is a payment, pricing, delivery or technical issue affecting your order, Botaniko may contact you before fulfilment to resolve the matter.
4. Payment
Available payment methods and any applicable Payment Processing Fee are shown at checkout before payment is confirmed.
Payment methods and applicable fees may vary. Please review the amount shown at checkout carefully before confirming payment.
Please refer to our Payment Policy for further information.
5. Delivery
Delivery is currently available within Singapore.
Customers are responsible for selecting the appropriate delivery method where a choice is presented at checkout.
Any order containing WiskTea Recipe Kombucha, including a mixed order containing kombucha and other products, must use Kombucha Delivery.
Please refer to our Shipping & Delivery Policy for delivery charges, free-delivery eligibility, refrigerated handling and other delivery arrangements.
6. Order Changes & Cancellations
If you need to amend or cancel an order, please contact Botaniko as soon as possible.
We will try to accommodate requests made before handover, collection or dispatch where reasonably possible. Changes or cancellations cannot be guaranteed once fulfilment has progressed.
7. Returns, Refunds & Product Issues
If an item arrives damaged, incorrect or defective, please contact Botaniko within 48 hours of receipt with your order or transaction details and relevant evidence, such as photographs where appropriate.
Botaniko will review the circumstances and confirm the appropriate resolution.
Change-of-mind returns are generally not accepted after an order has been handed over, collected or dispatched. Opened, partially consumed or tamper-compromised consumable or personal-care products cannot be accepted as change-of-mind returns.
Please refer to our Returns & Refunds Policy for further information.
8. Natural Product Characteristics
Some Botaniko products contain natural ingredients or are produced using processes that may result in reasonable variation between batches.
For small-batch kombucha, this may include natural variation in carbonation, appearance or sediment. Other products may show expected natural variation in characteristics such as settling, colour or aroma.
Such expected natural characteristics are not normally considered product defects.
9. Bottle Return Programme
Eligible WiskTea Recipe Kombucha bottles may be returned under Botaniko's Sustainability & Bottle Return Programme.
For purchases through this sales channel, each verified qualifying bottle earns S$1 in coupon value, subject to the terms communicated with the applicable coupon.
Bottle Return coupons are separate from refunds or remedies for damaged, incorrect or defective products.
10. Product & Wellness Information
Product, wellness, lifestyle and educational information provided by Botaniko is for general information and shopping purposes and is not medical advice, diagnosis or treatment.
Where relevant, customers with medical conditions, allergies, medication use, pregnancy, breastfeeding or other individual suitability concerns should seek appropriate professional advice.
11. Third-Party Services
Botaniko may use third-party payment, delivery, technology, communication and other service providers to operate this store and fulfil orders.
These providers may operate under their own applicable terms and privacy practices.
12. Intellectual Property
Content created by Botaniko, including text, graphics, photography, website content and Botaniko brand assets, is owned by Botaniko or used with permission from the relevant rights holder.
Third-party product names, trademarks, logos, packaging, images and brand assets remain the property of their respective owners.
Content may not be reproduced, republished, distributed, modified or commercially exploited without permission from Botaniko or the relevant rights holder, except where permitted by law.
13. Liability & Statutory Rights
To the maximum extent permitted by Singapore law, Botaniko is not responsible for losses arising solely from matters outside its reasonable control or from misuse of the website, sales channel or products contrary to supplied instructions.
Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or affects any statutory consumer rights or remedies available under Singapore law.
14. Changes to These Terms
Botaniko may update these Terms & Conditions from time to time to reflect changes to our products, services, operations or applicable requirements.
For a completed transaction, the terms applicable when the order was placed will generally be used when resolving that transaction, subject to applicable law and the correction of obvious errors.
15. Governing Law
These Terms & Conditions are governed by the laws of Singapore.
16. Contact Us
For order or policy enquiries:
Email: john.lim@botaniko.sg